"Privacy Policy"

1. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, email address, phone number, company/organization name — collected when you fill out a contact or inquiry form.
• Project & Business Information: Details you share with us regarding your business, project requirements, and goals during consultations or project engagements.
• Usage Data: IP address, browser type, device type, pages visited, and time spent on our website — collected automatically via analytics tools.
• Communication Records: Emails, messages, or other correspondence you send us, including through our contact form or email channels.
• Payment Information: We do not store credit card or banking details directly. Payment transactions are processed through secure third-party providers.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To respond to inquiries and provide you with requested services or quotations.
• To manage and fulfill project agreements and deliverables.
• To send service-related communications (project updates, invoices, follow-ups).
• To improve our website, services, and user experience through analytics.
• To comply with legal and regulatory obligations.
• To send occasional promotional or informational newsletters — only with your consent, and you may opt out at any time.

3. How We Share Your Information

Graphi Hub does not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., hosting providers, payment processors, analytics tools) — bound by confidentiality agreements.
• Legal Requirements: When disclosure is required by law, regulation, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with prior notice given to you.
• With Your Consent: In any other situation where you have provided explicit consent for sharing.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences to improve your experience.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website features.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Once data is no longer required, it is securely deleted or anonymized.

6. Data Security

Graphi Hub implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted via our website.
• Restricted access to personal data on a need-to-know basis.
• Regular reviews of our data collection, storage, and processing practices.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Opt Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.
• Right to Data Portability: Request your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at info@graphihub.com.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit through links on our website.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take steps to promptly delete such information.

10. Live Chat & Support Tools

We use third-party live chat tools (such as Smartsupp) on our website to facilitate real-time support. These tools may collect your chat messages, name, email, and usage data in accordance with their own privacy policies. By engaging with our chat widget, you consent to the data practices of these tools.

11. Changes to This Policy

Graphi Hub may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational changes. The updated policy will be posted on this page with the revised date. We encourage you to review this page periodically. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by and shall be interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of Islamabad, Pakistan.